My Shopping Bag
You haven't added any items to your cart
Get Shopping

Frequently Asked Questions

Shipping & Delivery Returns & Exchanges Payments Warranty Product Authenticity Partnership / Affiliate Size Guide
  • Shipping & Delivery
  • Returns & Exchanges
  • Payments
  • Warranty
  • Product Authenticity
  • Partnership / Affiliate
  • How fast do you process orders?

    All orders received before 4pm EST will be dispatched to a courier within 12 hours.

  • Can I track my order?

    All shipments include a tracking number, allowing you to track your order directly from our website. We also insure all our shipments, so you're completely covered.

  • Where is my order being shipped from?

    We have multiple shipping centers across the globe, and we'll ship from the nearest one to you. Our current centers are located in the USA, Australia, United Kingdom and Sweden.

  • What is the return policy?

    We offer an industry-leading return policy, giving you up to 60 days to try out your new watch. If you're not in love with it, simply send it back to us, and get a full refund. No hard feelings, and no questions asked.

  • What is the warranty?

    We offer a 10 year warranty from the date of purchase. Our comprehensive warranty covers all manufacturing defects of the movement, case and crystal. Other components, subject to wear & tear (such as glass) are not covered by the warranty.

  • What is the exchange policy?

    Feel free to exchange your watch for other products up to 60 days from the date of purchase. Additional shipping costs may apply depending on your location.

  • How do I return my watch?

    Just reach out to us via our contact form and we'll send you the detailed return instructions.

  • What payment methods are accepted?

    You have the option to pay with your credit card, debit card, PayPal, Google Pay or Apple Pay. All payments are processed by Braintree Payments (PayPal).

  • What currency will I be billed in?

    All transactions are done in either USD (United States Dollar) or EUR (Euro), based on your bank account or PayPal currency settings.

  • My payment can not be processed, what should I do?

    Please make sure that your selected payment method allows online purchases. Occasionally your bank may block new and unknown transactions. If this is the case - call your bank to authorize the transaction. In the event that you can't find a solution to the billing failure, please contact us for assistance.

  • Where can I find my receipt?

    After the order and payment have been confirmed, we will send you an order confirmation email, including your receipt, to the email address provided to us during checkout.

  • How do I request a refund?

    Please refer to our Returns & Exchanges page for more information and instructions.

  • Does Ambassador handle the payment information & data?

    We do not handle any sensitive payment data. This data is securely handled by our payment gateway - Braintree Payments.

  • What is the warranty?

    We offer a 10 year warranty from the date of purchase. Our comprehensive warranty covers all manufacturing defects of the movement, case and crystal. Other components, subject to wear & tear (such as glass) are not covered by the warranty.

  • What does the warranty cover?

    Any and all manufacturing defects, such as the movement, crystal or case. It does not cover dents to casing, broken glass, water/fire damage or normal wear and tear.

  • What if my watch breaks?

    Simply reach out to us, and if the warranty covers it, you'll have your replacement shipped to you within a few days.

  • How can I verify the authenticity?

    When ordering, you will also receive a physical warranty card. Enter your card details to activate your warranty and verify authenticity at https://primeambassador.com/warranty. Should the code not work, please reach out to our support team immediately.

  • Will I get a physical certificate?

    All orders include a physical authenticity/warranty card, with a unique numeric code belonging to that particular watch.

  • Do you work with influencers?

    In rare cases. Reach out to us via our contact form to see if we would be a good fit.

  • Do you accept affiliates?

    Yes. We love to partner up with great affiliates and are always looking for new great channels. Please reach out to us via our contact form to find out more.