Frequently Asked Questions

All orders received before 4pm EST will be dispatched to a courier within 12 hours.

All shipments include a tracking number, allowing you to track your order directly from our website. We also insure all our shipments, so you're completely covered.

We have multiple shipping centers across the globe, and we'll ship from the nearest one to you. Our current centers are located in the USA, Australia, United Kingdom and Sweden.

We offer an industry-leading return policy, giving you up to 60 days to try out your new watch. If you're not in love with it, simply send it back to us, and get a full refund. No hard feelings, and no questions asked.

We offer a 10 year warranty from the date of purchase. Our comprehensive warranty covers all manufacturing defects of the movement, case and crystal. Other components, subject to wear & tear (such as glass) are not covered by the warranty.

Feel free to exchange your watch for other products up to 60 days from the date of purchase. Additional shipping costs may apply depending on your location.

Just reach out to us via our contact form and we'll send you the detailed return instructions.

You have the option to pay with your credit card, debit card, PayPal, Google Pay or Apple Pay. All payments are processed by Braintree Payments (PayPal).

All transactions are done in either USD (United States Dollar) or EUR (Euro), based on your bank account or PayPal currency settings.

Please make sure that your selected payment method allows online purchases. Occasionally your bank may block new and unknown transactions. If this is the case - call your bank to authorize the transaction. In the event that you can't find a solution to the billing failure, please contact us for assistance.

After the order and payment have been confirmed, we will send you an order confirmation email, including your receipt, to the email address provided to us during checkout.

Please refer to our Returns & Exchanges page for more information and instructions.

We do not handle any sensitive payment data. This data is securely handled by our payment gateway - Braintree Payments.

We offer a 10 year warranty from the date of purchase. Our comprehensive warranty covers all manufacturing defects of the movement, case and crystal. Other components, subject to wear & tear (such as glass) are not covered by the warranty.

Any and all manufacturing defects, such as the movement, crystal or case. It does not cover dents to casing, broken glass, water/fire damage or normal wear and tear.

Simply reach out to us, and if the warranty covers it, you'll have your replacement shipped to you within a few days.

When ordering, you will also receive a physical warranty card. Enter your card details to activate your warranty and verify authenticity at https://primeambassador.com/warranty. Should the code not work, please reach out to our support team immediately.

All orders include a physical authenticity/warranty card, with a unique numeric code belonging to that particular watch.

In rare cases. Reach out to us via our contact form to see if we would be a good fit.

Yes. We love to partner up with great affiliates and are always looking for new great channels. Please reach out to us via our contact form to find out more.